Return of goods

You can exchange or return the goods within 14 days after purchase. This right is guaranteed by the Consumer Rights Protection Act.

Exchange and return can be made only once, provided that the product has not been used, the purchase has preserved its trade dress, consumer properties, all accessories, documentation included in the package of goods, and their packaging is intact, seals*, factory labels, and sales receipts.

Procedure for returning/exchanging the goods:

1. Make sure that the goods have not been used, there is a receipt for the purchase of the goods, intact and undamaged packaging

2. Check whether this type of goods can be returned/exchanged.

3. To coordinate with the store manager the exchange/return with the store manager

4. Write a letter for return/exchange of goods with contact information and data for sending the goods for exchange. In the letter of exchange clearly indicate the goods to be replaced. When returning the goods provide bank details in IBAN format.

5. Pack the goods and enclose the letter of return/exchange

6. Send the goods at your own expense to the following details:

Beneficiary: "T-M TRADE" LLC, EDRPOU Code 41778631. Representative: Kalinichenko V.Y. (067) 350-64-01 Kiev, Nova Poshta #247.

Refund for the received goods is made within 7 working days from the date of receipt of the goods.

Goods that cannot be exchanged or returned include:

Food products.
Medicines.
Sanitary items.
Corset goods.
Perfumes and cosmetics.
Feather and down products.
Toothbrushes.
Mouthpieces.
Hairbrushes, combs and massage brushes.
Gloves.
Clothing.
Hosiery.
Goods in aerosol packaging.
Products for babies (diapers, nipples, feeding bottles, etc.).
Tools for manicure, pedicure (scissors, files, etc.).

To return or exchange the goods fill out the form.